In$tant Incentives™ CSR FAQ

Program Overview

What is In$tant IncentivesÖ?

In$tant IncentivesÖ is a reward program created specifically for  individual licensed insurance professionals who  issue qualifying personal lines insurance products.  We pay you cash directly and immediately via PayPal with each eligible product processed during the campaign period.

How can I participate?

A limited number of agencies are selected to participate in each campaign.  Contact your Territory Manager for more information on how to participate.

How does it work?

There are 3 Steps:

Step 1 - If you've never participated before, enroll via our In$tant IncentivesÖ website with the enrollment code you will receive from your Territory Manager. Once you enroll you will receive a personal cash code via email.

Step 2 - Enter your personal cash code in the appropriate field on each time you quote or issue a new personal lines insurance product. You will receive a reward for each item that meets the current campaign's eligibilty requirements.

Step 3 - Log into the In$tant IncentivesÖ website to see how much you've earned (your earnings are then transferred into your personal PayPal account).

Go here for more detailed information:  See How In$tant IncentivesÖ Works

Campaign Specifics

What campaign am I enrolled in?

Please login to view details about your enrollment.

How do I receive my rewards?

When you enroll in In$tant IncentivesÖ, you'll set up a PayPal account at  After clicking the "spin" button next to the qualifying policies in your account, all rewards will be sent to the associated PayPal account.



How do I enroll?
  1. Go to and enter your enrollment code. If you haven't received an enrollment code, contact your Territory Manager.
  2. Fill out the enrollment form.
  3. Enter your preferred login email address and choose a password.   
  4.  Enter the PayPal account email for us to apply your rewards to.
  5. Enter your legal name and personal tax information used for tax reporting purposes.
  6. You will receive an email with your own personal cash code starting with "MNY".

Who can enroll?

This program is designed for licensed insurance professionals (other than the agency principal) of select appointed agencies.

Only agencies that receive an enrollment code from their territory manager can participate in this program.

I've participated in a personal lines In$tant Incentives campaign in the past. Do I need to enroll again?

No, you don't need to enroll again.  Your In$tant IncentivesÖ account and cash code are still the same. If you need your account information or password sent to you, request it via the "Forgot username or password?" link located at the top of the In$tant IncentivesÖ website login page.

Can I use the same cash code to earn rewards in commercial lines programs?

Personal lines In$tant Incentives is separate from other commercial lines In$tant Incentives programs and unfortunately cash codes cannot be used interchangeably between programs. If you've been invited to participate in a different program, you will need to enroll separately using a different login email address to receive a separate cash code.  Contact your territory manager if you need assistance.

Submitting Eligible Policies

Which quote and issue system should I use?

Each campaign has specific information about which system you should use and how it knows which transactions you submit. View Campaign Specifics

Why isn't my business showing up in my In$tant IncentivesÖ account?

Make sure your cash code is in the correct field in the entry system.  Adding additional spaces or characters in this field (your name, agent number, etc.) can prevent it from linking to your account.

Review the details at Campaign Specifics for which entry system you should use for the current campaign.

What is considered an eligible product?

Each campaign has a list of eligible products.  View the Campaign Specifics details.  Eligible transactions must meet the campaign requirements for when and how they are submitted. 

Do I receive a reward for a 5th Car policy?

5th car policies are not considered eligible for rewards in Instant Incentives. Though we previously rewared for them in the past, as of November 1, 2013 they will not be included in rewards.

Are policies rewarded based on effective date or issue date?

Policies are rewarded based only on the issue date or the date the policy was uploaded. Effective dates are not a factor that In$tant Incentives uses for determining rewards.

Receiving Payments through PayPal

Do I need a PayPal Account?

Yes, you must have a PayPal account to participate in In$tant IncentivesÖ. You can use an existing PayPal account or set up a new one by going to PayPal is a fast and secure way to get paid online and a global leader in online payment solutions.

Tell me more about PayPal.

PayPal PayPal is a fast and secure way to get paid online. This service allows members to send and receive money without sharing financial information. PayPal is a global leader in online payment solutions with more than 70 million active accounts worldwide.

A PayPal account is required for us to reward you via the In$tant IncentivesÖ program. It's easy and free to sign up for a new account at

When establishing a new account, it is important to 'confirm' your account with PayPal. If this step is missed, rewards will remain in a pending status and not be available to you. View instructions on how to confirm your new account.

Why aren’t my rewards showing in my PayPal account?

Common reasons this occurs are:

1. Tax information is not entered in your In$tant Incentives account profile  2. PayPal email address has not been confirmed. 3. Electronic Communications Delivery Policy has not been agreed to.

1. To update or add tax information, login to your Instant Incentives account, click "edit my info" and fill out the required fields.

2. Click here for instructions on how to confirm your PayPal email address. Until you complete this step, your In$tant Incentive rewards will not appear in your PayPal account balance. PayPal returns any unclaimed rewards to Safeco after 30 days, so be sure to complete this step as soon as possible.

3. In May 2012, we learned that some rewards were not being applied automatically to users PayPal accounts because they had not yet agreed to their Electronic Communications Delivery Policy. To properly receive payments from PayPal, please ensure you’ve completed the following steps prior to spinning for rewards if possible.

- Simply log in to your PayPal account. If you haven’t yet completed this agreement, you’ll see a notice on the top of the page asking you to accept this policy. (See image below)

- If the notice appears, simply check the box and click "Agree and Continue."

How do I withdraw my earnings from my PayPal account?

Funds earned in the In$tant Incentives program will accumulate in your PayPal account until you request the money. There are several options to withdraw your money from PayPal. After you sign in to your PayPal account, look under My Accounts, then Withdraw Money to choose (via your bank account, request a check, get cash from an ATM, etc.). You can initiate the request anytime and in any manner when you want to access the money.

I have specific questions relating to my PayPal account

We are able to lookup and confirm if rewards sent to your account, however we are limited in our ability to assist with questions related directly your PayPal account.

For questions relating to your PayPal account beyond our scope of knowledge, contact the PayPal customer service number directly at 1-888-221-1161 or use their comprehensive help section on their website at


Tax Information

How can I track how much I've earned?

After you've signed into In$tant IncentivesÖ check the "My Account Summary" page to see your activity and the amounts rewarded.

Do you need to collect my personal information?

All rewards earned through In$tant Incentives are reported as taxable income under the Social Security Number provided to PayPal. 

Agents must have a valid Social Security Number and are responsible for the entire balance of their In$tant Incentives account and taxes that may result from that balance. You may not under any circumstances provide your agency tax ID number or the SSN of another individual in lieu of your own tax information.

You are required to enter your address in order to earn rewards. If you do not supply it, your account will freeze when you spin for your first incentive. An email will be sent requesting your address.  Funds can only be released into your PayPal account once your address is entered.

Will I receive a 1099 form for my earnings?

As of the 2011 tax year, PayPal is now the issuer of the 1099 forms.  Additional information is available on their website, however in order to receive a 1099 form, both of the following requirements must be met:

You must receive more than $20,000, AND 200 or more payments.

 If you have questions regarding your earnings, please consult your tax advisor for further information.

Legal Information

I'm an agency principal - can I participate?

This program is designed for licensed insurance professionals (other than the agency principal) who quote and sell personal lines insurance products.

We would like to use one In$tant Incentives account and share our reward money - can we do that?

In$tant IncentivesÖ is intended to reward on an individual agent basis, and each licensed agency employee participating must sign up for and use their own separate account. The individual licensed agency employee is responsible for the entire balance of their account, and for any taxes that may result from that balance. An agency entity cannot use rewards earned by individual agents for tax reporting purposes. If an agent or agency is found to be pooling their rewards, their participation in the Program will be terminated.

We recognize that In$tant IncentivesÖ may not be a good fit for every agency. We offer alternative incentive programs and it's likely that one will work well for you. Please contact your territory manager for more information.

Unanswered Questions

What if I have more questions?

For additional questions, contact your territory manager.

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